This Privacy Policy explains how Arista Labs, LLC (“Arista Labs,” “we,” “our,” or “us”) collects, uses, discloses, and protects information when you use the hosted SMEme service at smeme.ai and related Arista-operated websites, APIs, and managed endpoints (collectively, the “Service”). SMEme is the product name for the Service only; it is not a legal entity.
Self-hosted deployments are outside this policy. If you run SMEme Core on your own infrastructure, Arista Labs does not receive your instance data under this Privacy Policy and is not the controller of that processing. Information you send to Arista-operated services (for example account signup on smeme.ai, paid support, or managed hosting) is covered by this policy for those services only. Self-host operators must publish their own privacy notice for end users of their deployments.
1. Information We Collect
Account Information
We may collect:
- name;
- email address;
- organization name;
- billing information;
- account credentials; and
- account preferences.
Usage Information
We may collect:
- log data;
- device information;
- browser information;
- IP addresses;
- API activity;
- diagnostic information; and
- service performance metrics.
User Content
Users may create, upload, maintain, or process Expert Assets, Generated Outputs, documents, metadata, and related content through the Service. We refer to these materials collectively as User Content.
2. How We Use Information
We use information to:
- provide and operate the Service;
- authenticate users;
- maintain security;
- process payments;
- provide customer support;
- monitor and debug platform functionality;
- improve Service performance;
- prevent abuse and fraud;
- comply with legal obligations; and
- communicate with users.
We do not use Expert Assets or Generated Outputs to train or fine-tune any artificial-intelligence or machine-learning model.
3. No Model Training
Your expertise is not training data.
We do not use Expert Assets or Generated Outputs to train or fine-tune any artificial-intelligence or machine-learning model. We do not offer a program that permits such use.
4. Service Providers and Subprocessors
We use service providers to operate the Service, including cloud infrastructure, payment processing, authentication, email delivery, and observability tools. These providers process information on our behalf subject to contractual and technical safeguards appropriate to their role.
Model providers. Hosted SMEme does not call OpenAI, Tavily, or other model providers to draft decision trees or to evaluate them. Your agent authors the graph; SMEme validates and saves it.
A current list of subprocessors is maintained on our Subprocessors page. We update that page as vendors change.
5. Legal Disclosures
We may disclose information when reasonably necessary to:
- comply with legal obligations;
- respond to lawful requests;
- protect users;
- protect the Service;
- investigate fraud or abuse; or
- enforce our agreements.
6. Data Retention
We retain information for as long as reasonably necessary to:
- provide the Service;
- maintain business records;
- satisfy legal obligations;
- resolve disputes; and
- enforce agreements.
Backup copies may persist for a limited period following deletion requests.
7. Security
We use administrative, technical, and organizational measures designed to protect information from unauthorized access, disclosure, alteration, or destruction. See our Security & Data Handling page for a summary of our practices. No security measure is perfect, and we cannot guarantee absolute security.
8. Privacy Rights
Subject to applicable law, users may request:
- access to personal information;
- correction of inaccurate information;
- deletion of personal information;
- restriction of certain processing activities;
- objection to certain processing activities;
- data portability; and
- withdrawal of consent where processing is based on consent.
Requests may be submitted using the contact information below.
9. International Transfers
Information may be processed in the United States and other jurisdictions where we or our service providers operate. By using the Service, you acknowledge that information may be transferred across national borders.
10. Children’s Privacy
The Service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that such information has been collected, we will take reasonable steps to delete it.
11. Cookies and Similar Technologies
We may use cookies, local storage, and similar technologies to:
- authenticate users;
- maintain sessions;
- remember preferences;
- analyze platform performance; and
- improve functionality.
Where required by applicable law, we will obtain consent before using non-essential cookies or similar technologies. Users may manage cookie preferences through browser settings or controls provided by the Service.
12. California Privacy Rights
Residents of California may have additional privacy rights under applicable law. We do not sell personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Material changes will be communicated through appropriate means, including posting updated versions on the Service.
14. Contact Us
Arista Labs, LLC
contact@aristalabs.ai